Information and communications technology

Spending on information and communications technology in 2005:

Information and communications technology or information and communication technology, usually called ICT, is often used as an extended synonym for information technology (IT) but is usually a more general term that stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals), intelligent building management systems and audio-visual systems in modern information technology. ICT consists of all technical means used to handle information and aid communication, including computer and network hardware, communication middleware as well as necessary software. In other words, ICT consists of IT as well as telephony, broadcast media, all types of audio and video processing and transmission and network based control and monitoring functions. The expression was first used in 1997in a report by Dennis Stevenson to the UK government and promoted by the new National Curriculum documents for the UK in 2000.

ICT is often used in the context of "ICT roadmap" to indicate the path that an organization will take with their ICT needs.

The term ICT is now also used to refer to the merging (convergence) of audio-visual and telephone networks with computer networks through a single cabling or link system. There are large economic incentives (huge cost savings due to elimination of the telephone network) to merge the audio-visual, building management and telephone network with the computer network system using a single unified system of cabling, signal distribution and management. See VOIP and Intelligent Infrastructure Management (IIM). This in turn has spurred the growth of organizations with the term ICT in their names to indicate their specialization in the process of merging the different network systems.

Digital divide

The digital divide refers to the gap between people with effective access to digital and information technology and those with very limited or no access at all. It includes the imbalance both in physical access to technology and the resources and skills needed to effectively participate as a digital citizen. Knowledge divide reflects the access of various social groupings to information and knowledge, typically gender, income, race, and by location. The term global digital divide refers to differences in access between countries.

Origins of the term

Initially referring to the gap in ownership of computers between certain ethnic groups, the term came into usage in the mid-1990s, appearing in several news articles and political speeches. President Bill Clinton and Vice President Al Gore both used the term in a 1996 speech in Knoxville, Tennessee. Larry Irving, a former United States head of the National Telecommunications Infrastructure Administration (NTIA) at the Department of Commerce, Assistant Secretary of Commerce and technology adviser to the Clinton Administration, noted that a series of NTIA surveys were "catalysts for the popularity, ubiquity, and redefinition" of the term, and he used the term in a series of later reports. During the George W. Bush Administration, the NTIA reports tended to focus less on the availability of the necessary hardware, more on Internet access, broadband in particular, and the disparity of access between the developed and developing worlds.

The term digital divide is a "new label" for the knowledge divide, which was already a distinct concept with considerable accountable literature.

Current usage

There are several definitions of the term. Bharat Mehra defines it simply as the troubling gap between those who use computers and the Internet and those who do not.

 More recently, some have used the term to refer to gaps in broadband network access. The term can mean not only unequal access to computer hardware, but also inequalities between groups of people in the ability to use information technology fully.

Given the range of criteria used to assess the various technological disparities between groups/nations, and lack of data on some aspects of usage, the exact nature of the digital divide is both contextual and debatable. Lisa Servon argued in 2002 that the digital divide is a symptom of a larger and more complex problem -- that of persistent poverty and inequality. Mehra (2004) identifies socioeconomic status, income, educational level, and race among other factors associated with technological attainment, or the potential of the Internet to improve everyday life for those on the margins of society and to achieve greater social equity and empowerment.

 The conclusion from the various existing definitions of the digital divide is that the nature of the divide, and the question if it is closing or widening, depends on the particular definition chosen. Based on the theory of the diffusion of innovations through social networks, a common framework can be set up to distinguish the main approaches researchers have taken to conceptualize the digital divide. All kinds of studies and approaches to the digital divide can be classified into these four categories^.

• WHO (level of analysis): individuals vs. organizations/communities, vs. societies/countries/ world regions;
• with WHICH characteristics (attributes of nodes and ties): income, education, geography, age, gender, or type of ownership, size, profitability, sector, etc.;
• connects HOW (level digital sophistication): access vs. usage vs. impact;
• To WHAT (type of technology): phone, Internet, computer, digital TV, etc.

The chosen definition of the digital divide has far-reaching consequences with immediate practical relevance, and should therefore not be seen as a yet another intellectual quarrel of sole academic interest.

Evolution

Typical measurements of inequality distribution used to describe the digital divide are the Lorenz curve and coefficient. In the Lorenz curve, perfect equality of Internet usage across nations is represented by a 45-degree diagonal line, which has a Gini coefficient of zero. Perfect inequality gives a Gini coefficient of one. However, the question of whether or not the digital divide is growing or closing is difficult to answer.

The Canadian document Bridging the digital divide: An opportunity for growth for the 21st century includes examples of these measures. The progress represented is predominantly of the middle-income groups when compared to the highest income groups. The lowest income groups continue to decrease their level of equality in comparison to the high income groups. Therefore, there is still a long way to go before the digital divide will be eliminated.

Different forms:

Education

Education is one area where the digital divide is prominent.

One area of significant focus in the United States was school computer access. In the 1990s, better resourced schools were much more likely to provide their students with regular computer access; and, at the end of the decade, these schools were much more likely to have internet access.

In the context of schools which have consistently been involved in discussion of the divide, current formulations focus more on how (and whether) students use computers, rather than simply whether there are computers or Internet connections. Public libraries and after-school programs have also been shown to be important access and training locations for disadvantaged youth. However, as discussed in further detail later on, even libraries cannot fully fix the problem of inequality between the have and have-nots.

The E-Rate program in the United States (officially the Schools and Libraries Program of the Universal Service Fund), authorized in 1996 and implemented in 1997, directly addressed the technology gap between rich and poor schools by allocating money from telecom taxes to poor schools without technology resources. Though the program faced criticism and controversy in its methods of disbursement, E-Rate has been credited with increasing the overall number of public classrooms with Internet access from 14% in 1996 to 95% in 2005. Recently, discussions of a digital divide in school access have broadened to include technology related skills and training in addition to basic access to computers and Internet access. Broadening students’ technology related skills is a key part of eliminating the digital divide and this is discussed in further detail later in this article.

Access to technology is often divided within schools according to socio-economic status (SES). Laura Robinson identified both “temporal and emotional costs” for the lower SES children who have no or low-quality access at home. Temporal costs refer to the additional time that low SES students must spend to access technology (such as the need to access shared computers at public facilities, reached by public transportation). Further, Robinson found that the additional costs that low SES students incur result in them having less skill in using the internet to conduct classroom research. In particular, she noted that low SES students are not as adept at performing efficient, deep internet searches for research projects, and have difficulty distinguishing credible information from non-credible information.

Education also extends beyond the classroom. Given that developing countries do not have access to extensive educational opportunities, there is still a great need for technological education. Technology has the potential to greatly contribute to the prosperity of developing areas. By bridging the digital divide, it is possible for poverty-stricken regions to enhance communication with other countries, therefore offering economic, social, and political opportunities.  With this however, there are several key misconceptions regarding the digital revolution. As noted by the Digital Divide Organization, introducing and implementing technology in poverty-stricken areas requires more than merely providing the resources. Poor areas need more than the equipment; they need to know how to use the technology in a resourceful way so that they can improve their circumstances, whether it is related to health care, economic support, or other areas of distress. While the digital divide is narrowing in developing countries due to the increase in portable telephones and Internet access, there is still a great deal of progress to be made. According to Reuters, mobile phones in developing countries have greatly contributed to the economic success as small businesses expand their scope of communication and increase the number of transactions made. Additionally, the number of Internet users are increasing in these areas, which shows that resources continue to infiltrate poor regions of the world. Although these facts exemplify significant advancements, the problem of literacy remains as one of the primary setbacks for poverty stricken areas. The misconception here lies in the fact that most people see the availability of technology as the primary factor in reducing the digital divide. As Ranjit Devraj states, “Even literate South Asians cannot benefit from the IT revolution without a working knowledge of the English language because of poor 'localization' -- a highly technical process by which computer programmes are translated into another language.” Therefore, in order for the digital divide to decrease, more people must learn to use the technology.

Some companies have sought to bridge the digital divide in the classroom through programs such as One Laptop per Child. This organization's mission is to raise money and awareness (and, in so doing, reduce overall poverty) by providing low cost laptops to underprivileged children.

Gender

For years, women have had a small role when it comes to technology, using technology, and inventing technology. It has been observed that the digital divide for women is much greater than for men. As a result, a stereotype has been developed that women have less interest in, and are less capable using technology. In his article "The digital divide: the special case of gender", J. Cooper states that there is “a dramatic digital divide for gender such that women are not reaping the benefits of the technological revolution on a par with men.”  Cooper believes this is due to the types of toys that children play with. While girls play with dolls, boys play with video games and become more connected with technology.

Men have always been present in the technology world. As a result, the software may be designed primarily to appeal to men. It is also believed that gender stereotypes play a role in how men react to technology. The gender stereotype that men are better at using technology is used as a self-fulfilling prophecy.

There is evidence that the digital divide with reference to gender may be changing. The U.S. Department of Commerce showed, between 2001 and 2004, women used the Internet by one percent more than men. Similarly, in China, between 1997 and 2002 the percentage of internet users who are women rose from 12% to 39%.

Disability

Lack of accommodation for people with disabilities causes a gap in those people's abilities to access to technology. According to a Pew Research Study “One in four American adults live with a disability that interferes with activities of daily living. Fifty-four percent of adults living with a disability use the internet, compared with 81% of adults who report none of the disabilities listed in the survey. Two percent of American adults say they have a disability or illness that makes it harder or impossible for them to use the internet."

Race

Jesse Washington wrote in the San Francisco Chronicle a new digital divide for minorities which is not dictated by access issues but by how minorities tend to choose to use technology. This is an example of digital divide, yet it shows that access is not the only problem. Education also plays a huge role in how useful the internet can be to people of different socio-economic classes. "Today, as mobile technology puts computers in our pockets, Latinos and blacks are more likely than the general population to access the Web by cellular phones, and they use their phones more often to do more things."

A new digital divide is appearing with minorities accessing from cell phones and mobile devices for more social and entertainment purposes. This causes issues as more and more of information services go online including job resources. "Fifty-one percent of Hispanics and 46% of blacks use their phones to access the Internet, compared with 33% of whites, according to a July 2010 Pew poll. Forty-seven percent of Latinos and 41% of blacks use their phones for e-mail, compared with 30% of whites. The figures for using social media like Facebook via phone were 36% for Latinos, 33% for blacks and 19% for whites... A greater percentage of whites than blacks and Latinos still have broadband access at home, but laptop ownership is now about even for all these groups, after black laptop ownership jumped from 34% in 2009 to 51% in 2010, according to Pew."

Mobile technology

The United States mainly use the term digital divide to refer to computers and the internet, but the topic includes much more. It is important to include other technologies like mobile phones in the discussion of the digital divide. Today about 91 percent of Americans have cell phones.  That means that only 9 percent of the population does not have a cell phone. Clearly, the number of haves and the have nots cannot be the issue for the digital divide of mobile technologies in America. This shows how the digital divide of mobile phones is different from the digital divide of the internet. The digital divide in mobile technologies is defined by how advanced ones technology is rather than if a person does or does not have the technology. The mobile phone divide is associated with income, marital status, and work status.

Some people argue that smart-phones, phones with email and data packages, will help to bridge the digital divide because they are more affordable than most computers, yet provide some of the key functions of computers. Smart-phones may decrease the divide in some respects, such as easing access to information, provided the users have access to internet, but current functions on smart-phones will not completely help close the gap. In many respects, smart-phones as they stand are not practical, as creating becomes difficult. Smart-phone users may find it difficult to complete common personal computer tasks, such as filling out job applications or writing a paper.

Global digital divide

More broadly, the global digital divide describes the Infotech disparities between different regions of the world in relation to generalised rates of social and technological development, (right).

One school of thought holds that, as the internet becomes progressively more sophisticated, the digital divide is growing, that those to whom it is least available are being left behind. Countries with a wide availability of Internet access can advance the economics of that country on a local and global scale. In Western society commerce, and social interaction generally, is almost entirely Internet dependant to a lesser or greater extent. Andy Grove, the former Chair of Intel, said that [...] by the mid-2000s all companies will be Internet companies, or they won’t be companies at all.

In countries where the Internet and other technologies are less/not accessible, uneducated people and societies that are not benefiting from the information age cannot be competitive in the global economy.

Canada: According to an Autumn 2007 Canadian Internet Use Survey, 73% of Canadians aged 16 and older went online in the 12 months prior to the survey, compared to 68% in 2005. In small towns and rural areas, only 65% of residences accessed the Internet, compared to 76% in urban areas. The digital divide still exists between the rich and the poor; 91% of people making more than $91,000/year regularly used the Internet, compared to 47% of people making less than $24,000. This gap has lowered slightly since 2005.

 China: China is the largest developing country in the world and therefore saw their Internet population grow by 20% in 2006. However, just over 19% of Chinese people have access to the Internet and the digital divide is growing due to factors such as insufficient infrastructure and high online charges.

Europe: A European Union study from 2005 conducted in 14 European countries and focused on the issue of digital divide found that within the EU,  the digital divide is primarily a matter of age and education. Among the young or educated the proportion of computer or Internet users is much higher than with the older or uneducated. Digital divide is also higher in rural areas. The study found that the presence of children in a household increases the chance of having a computer and Internet access and those small businesses are catching up with larger enterprises when it comes to Internet access. The study also notes that despite increasing levels of ICT usage in all sections of society, the divide is not being bridged.

United States: According to a July 2008 Pew Internet & American Life report, “55% of adult Americans have broadband Internet connections at home, up from 47% who had high-speed access at home last year at this time [2007]”. This increase of 8% compared to the previous year’s increase of 5% suggests that the digital divide is decreasing, though the findings also show that low-income Americans’ broadband connections decreased by 3%. A 2010 report by the Commerce Department confirmed these findings concluding that the divide continues to decrease, but that almost one-fourth of all households do not have a single internet user.

 Africa: Although Africa is far behind the rest of the world in terms of its provision of broadband Internet, new technologies are finally reaching Africa and slowly closing the digital divide. New undersea cables are being installed, which will not only promote better broadband Internet access between African countries and other continents, but will also make prices more affordable. The mobile phone industry is rapidly expanding in Africa as well, growing at twice the global rate. Technological knowledge is also increasing. DotSavvy, a digital organization that launches growth-promoting websites for businesses in Kenya, has even made a CD-ROM training course for HIV/AIDS health care providers. Africa is still not technologically caught up with its global neighbors, but it is improving and gradually closing the digital divide.

Governance

One problems associated with the digital divide as applied to a liberal democracy is the ability to participate in the new public space, cyberspace - as in the extreme case, exclusively computer-based democratic participation (deliberation forums, online voting, etc), could mean that no access meant no vote; there is a risk that some social groups — those without adequate access to or knowledge of IT — will be under-represented (or others over-represented) in the policy formation processes and this would be incompatible with the equality principles of democracy.

Commercial impacts

The digital divide also exists within commercial sectors. For instance, Japanese publishing companies actively resist the introduction of e-books.

Nonetheless, some companies make efforts to close the digital divide by providing citizens with new job opportunities while making profits for their businesses. The article by Dasgupta et al. describes places such as urban India, Bangladesh, and Senegal that have set up “village phone” or “urban kiosk” programs in which citizens are essentially operators in their rural areas for the larger telephone services. This business model provides people, who are frequently handicapped citizens, with a source of income and results in profits for telephone services. Moreover, according to a 1993 study, the telephone operators are not the only ones that benefit. Local businesses in Karnataka, India expanded substantially due to the external benefits of having telephone technology readily available. These examples show that technology companies are able to make the digital divide smaller, expand small businesses in rural areas, and run a profitable business.

 Minghetti et al. shows how the digital divide directly affects the travel industry. Today most tourists use the Internet to research vacation destinations where a wealth of information specific to their trips is readily available. When people do not have access to the Internet, information about choices of accommodations, flights, hotels, and locations becomes limited and difficult to find. Thus, large and small tourism companies have found that the Internet increases their visibility and competitiveness in today’s tourism market. Businesses in low-digital-access areas find it difficult to compete with more developed regions. They are forced to rely on intermediaries, such as travel agents and tour operators, to bring in tourists. With access to the Internet, businesses would be able to communicate directly with potential customers rending the intermediary relationship largely unnecessary.

Overcoming the digital divide

Children encountering a One Laptop per Child computer

Overcoming the digital divide depends on the chosen definition of the term.

The first step, which includes providing access, meets significant challenges from income restrictions. For example, in Mexico, providing ICT access to the poorest 20% of the society would require a reduction of access prices from an estimated US$ 244 per year (in 2007) to an estimated US$ 35 per year (US$ 3 per month). In Brazil, the poorest 20% of the population has only US$ 9 per year to spend on ICT (US$ 0.75 per month). The economic reality of these income segments in developing countries shows the challenges faced by programs, such as One Laptop per Child.

In Latin America, the borderline between ICT as a necessity good and ICT as a luxury good is roughly around US$ 10 per person per month, or US$ 120 per year. More than 40% of the world population lives on less than US$ 2 per day, and around 20% live on less than US$ 1 per day (or less than US$ 365 per year). Given this data, it is unrealistic to expect that people will spend one third of their income on ICT (120/365 = 24/73).

A possible alternative to balance the purchasing power of these segments is to offer direct or indirect subsidies. However, these subsidies could become too high for governments to realistically pay out. For example, in Uruguay, a subsidy would need to be as high as 6.2% of the GDP, which is equivalent to Uruguay’s public spending on education plus health. Unfortunately, many governments in developing countries do not currently possess the resources to provide personalized access to all, even if they opted for the cheapest equipment available.

Nonetheless, projects like One Laptop per Child and 50x15 are positive steps in reducing the divide, specifically because they foster competition for the provision of cheaper access equipment. They tend to rely heavily upon open standards and free open source software. For example, the OLPC XO-1 is an inexpensive laptop computer intended to be distributed to children in developing countries around the world, to provide them with access to knowledge. Programmer and free software advocate Richard Stallman has highlighted the importance of free software among groups concerned with the digital divide such as the World Summit on the Information Society.Notwithstanding these efforts to provide individual access, shared access, such as through telecentre, desktop virtualization and multiseat configurations are probably the most simple and common way to affordable ICT access as of today.

A project named Moonitin has devised a means to deliver access to the Internet without the requirement for an Internet connection, nor literacy, and for free by means of dialing Hypermostlinks from all of the over 5 billion telephones in the world. The adoption of this technology could lead to the end of the worldwide digital divide regarding basic intelligent communication needs. Organizations such as Geek corps, Division and Inventor also help to lessen the divide, often doing so through education systems that draw on information technology. This technology often includes low-cost laptops/sub notebooks, handhelds (eg Simputer, E-slate, ...), tablet PCs, Mini-ITX PCs and low-cost WiFi-extending technology such as cantennas and WokFis. Technology material for the classroom can also be made diy to lower expenses, including projectors.

In Digital Nation, Anthony G. Wilhelm calls on politicians to develop a national ICT agenda.

Mehra and others say researchers in the field should try to better understand the lifestyle of the minority or marginalized community, what is meaningful to them, and how they use (or do not use) different forms of the Internet for meeting their objectives, further stating, there is a need for a re-examination of questions based on traditional ways of looking at people, their social dynamics, and their interactions with technology.

 Researchers, however, still tend to set a ‘method’ for studying the impact of Internet use. Assuming a golden rule for application that will function in all situations will not work. One strategy is to transfer goal-setting, decision making, and choice-determining processes into the hands of the disadvantaged users in order that they ‘fit’ Internet into their daily lives in ways that they themselves consider to be meaningful.

 International cooperation between governments is increasing, aimed at reducing the divide, such as a recent agreement between the United States Agency for International Development (USAID) and the Egyptian government. It's a sign of progress that such attempts at bridging the digital divide are seriously being made.

 Other participants in similar endeavors include the United Nations Global Alliance for ICT and Development and the Digital Alliance Foundation.

U.N. meeting on bridging the divide

The United Nations is aiming to raise awareness of the divide by way of the World Information Society Day which takes place yearly on May 17.It also set up the Information and Communications Technology (ICT) Task Force in November 2001.

At the Massachusetts Institute of Technology, the IMARA organization (from Swahili word for "power") sponsors a variety of outreach programs which bridge the divide. Its aim is to find and implement long-term, sustainable solutions which will increase the availability of educational technology and resources to domestic and international communities. These projects are run under the aegis of the MIT Computer Science and Artificial Intelligence Laboratory (CSAIL) and staffed by MIT volunteers who give training, installed and donated computer setups in greater Boston, Massachusetts, Kenya, Indian reservations the American Southwest such as the Navajo Nation, the Middle East, and Fiji Islands. The CommuniTech project strives to empower underserved communities through sustainable technology and education.

Some cities in the world have started programs to bridge the divide for their residents, school children, students, parents and the elderly. One such program, founded in 1996, was sponsored by the city of Boston and called the Boston Digital Bridge Foundation. It especially concentrates on school children and their parents, helping to make both equally and similarly knowledgeable about computers, using application programs, and navigating the Internet. In 2010, the City of Boston received a major grant from the government to provide internet access and training to underserved populations including parents, children, youth, and the elderly.

Political measures within the United States have been made in the attempt to lessen the digital divide. In 2009, Congresswoman Doris Matsui introduced the Broadband Affordability Act, which calls for the U.S. Federal Communications Commission (FCC) to install a program that allows low-income citizens to get access to more affordable broadband Internet service. More accessibility to broadband service would help close the digital divide between high-income and low-income households. The Broadband Affordability Act models the FCC's Lifeline Assistance program, which offers basic telephone service to low-income households at just, affordable, and reasonable rates. The Act would expand the program to offer discounted internet service to lower-income consumers living in urban and rural areas. The legislation was referred to the House Committee on Energy and Commerce on September 24, 2009, and is awaiting further action. In the United States, minority ethnic groups have higher adoption rates for mobile communications devices than white Americans, to some degree leapfrogging over more expensive fixed-line Internet and PCs.Access to traditional PC and Internet access is still an issue, however, and organizations such as Per scholas seek to address this gap by helping members of underserved communities gain computer and internet access and training.

One of the main challenges in overcoming the digital divide is to widen the influence of the respective policies from those carried out by telecommunications authority, to the entire public sector. While national Internet agendas are led by national telecom authorities, such as the FCC and NTIA, the case of Chile shows that the funds managed by the telecom authority represent less than 5 % of the total funds spend by the overall government on ICT-related policies and projects, such as carried out the national health department, the education ministry or the finance department. Technology authorities continue to play an important part in this challenge, but, as the statistics from Chile suggest, their role is in reality already much smaller than what is generally assumed. The funds available to fight the digital divide throughout the public sector are a large multiple of those spent by technology and infrastructure authorities alone. Countries do not know which agency manages which kinds of ICT-funds, and do not even make an effort to track these resources. Not even the most developed countries collect this kind of information, but merely focus on the ad-hoc funds spent by the telecom authority. When the digital divide is defined in terms that go beyond mere access, the logical conclusion is to set up a coherent inter-agency policy strategy, which includes health, education and defense authorities. The first task has to be to take inventory of the funds available to the entire public sector. This is generally not done and we do not have a real picture about what is actually done to close the digital divide.

Another possible solution that civilians are using in an attempt to overcome the digital divide is making more “hotspot” zones where people can access free Wi-Fi. Various places including San Francisco (headed by Mayor Gavin Newsom) and North Carolina are implementing this solution in an attempt to bridge the gap. This solution sounds appealing as “55% of American adults connect to the internet wirelessly, either through a Wi-Fi or WiMax connection via their laptops or through their handheld device like a smart phone.” However, some argue that this solution is ignoring an entire population of people. The underprivileged population that this hotspot policy is trying to help are most likely the ones who have a lower socio-economic background. Although this may help some people who are of a lower socio economic background, this solution implies that everyone owns a laptop. Many disadvantaged students who have no Internet access do not own computers so the Wi-Fi is pointless. The Wi-Fi is most likely only helping a small percentage of civilians that can afford a laptop but cannot afford high quality Internet access. Both those who argue for implanting more hotspots and those who say hotspots are pointless have valid points.

Solutions can start to be reached when civilians are aware of the digital divide as it is widening the gap between the upper and lower classes. It is widening the gap between the classes because the wealthy will continuously use their skills and technology to further their businesses while the underprivileged will continue to fall behind. The digital divide is widening the gap because people around the world are applying, utilizing and implementing technology more and more into their daily lives as “electronic mail is quickly becoming as essential to full participation in society as having a telephone.” Technology may not be a detrimental invention, however. Technology is not the cause of the digital divide, rather the cause of the digital divide is humans who are ignoring an entire population of people. If the wealthy (those with a higher socio-economic status) use technology to both further their own research and businesses and help the underprivileged, then perhaps the gap between these two classes will lessen.

Many new users need to overcome the psychological effects of the digital divide. The digital divide brings about much insecurity among people who are not familiar with today’s technological advancements. It creates a divide in the psychology of people who have a lack of confidence with new technology and digital devices, and those who do not. Their perception is that digital devices are too complicated and they are uncertain or nervous about learning how to use them and get started. There is a great amount of division between the old and young Americans, usually because of their access to the digital devices and Internet. People who are uncertain, uncomfortable, and have a skewed perception towards computers, the Internet, and other recent technologies ultimately brings about a weak self-efficiacy.

Self-efficiacy is term meaning one’s personal ability to perform a task and feel confident about it. The people in society who are less comfortable using technologies such as the Internet become stressed about their lack of skills, lowering their self-efficiacy.Computers and other devices require a significant amount of patience and confidence. Many new users have the patience but it is overruled by their lack of confidence, a trait that people on the other side of the digital divide do in fact have.

Awards

Each year, Certiport (which focuses on teaching digital literacy) awards the Champions of Digital Literacy award to leaders, world wide, who have helped to close the digital divide in their native countries.

Other awards are given to those making an effort to bridge the digital divide. The World Summit Award (WSA) is associated with the United Nations' World Summit on the Information Society (WSIS). WSA focuses on cultural diversity and its progression into a digitalized and accessible global form. 40 projects receive the WSA each year for their work in one of eight categories: e-Learning, e-Culture, e-Science, e-Government, e-Health, e-Business, e-Entertainment, and e-Inclusion. WSA inspired the formation of a nationally focused award. Delhi's Digital Empowerment Foundation and WSA partnered with Planet Finance India to establish the Manthan Award, which recognizes India's best e-Content practices. The Manthan Award is meant to motivate India to generate more e-Content by recognizing the practices that are working to create and share information throughout India's developing society.

Criticism

The existence of a digital divide is not universally recognized. Compaine (2001) argues it is a perceived gap. Technology gaps are relatively transient; hence the digital divide should soon disappear in any case. The knowledge of computers will become less important as they get smarter and easier to use. In the future people will not need high-tech skills to access the Internet and participate in e-commerce or e-democracy. Thus Compaine argues that a digital divide is not the issue to expend substantial amounts of funds or political capital. Graham (2011) has similarly argued that "attaining any semblance of virtual co-presence in order to achieve economic, social, and political goals involves the circumvention of not only the material divides (i.e. the fact that there is a lack of co-presence between people and information), but also the myriad divides that obstruct communication within the networks of the Internet."

Compaine suggests that that the government should let new technologies develop on their own so that their prices will be set naturally. It can be detrimental for the government to step in and set prices on new technologies too soon because it is almost impossible to tell how long one will stay on the market. Instead of making sure that everyone can afford a new technology, the government should wait to see if it will be replaced by something better and more cost effective. Compaine cites the telephone and color television as examples of this point. If the government had prematurely stepped in and made telegraphs and the first color television model readily available to the general public, the later and more successful models may have had more trouble being implemented. Compaine’s findings suggest that it takes time before new technologies are determined “necessary,” and the government should not be too eager to give people access to technologies and step in before they are needed.